Privacy Policy

Bridgeway Integrated Therapy is committed to protecting the privacy and confidentiality of our clients, website visitors, and service users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact our services.

1. Information We Collect

We may collect the following personal information when you use our website, contact us, or book services:

Personal Identification Information

• Full name
• Phone number
• Email address
• Child/client age (where applicable)
• Location or preferred therapy setting (home, school, clinic)

Health & Service Information

When you contact us for therapy services, you may voluntarily provide:

• Medical or developmental concerns
• Therapy needs or referral information
• School or caregiver details

We only collect information that is necessary to provide therapy and respond to your inquiry.

2. How We Use Your Information

We use the information you provide to:

• Respond to enquiries and appointment requests
• Provide occupational therapy and psychological services
• Schedule and manage appointments
• Communicate therapy plans and progress
• Improve our services and website
• Meet legal and professional healthcare obligations

We do not sell or rent personal information to third parties.

3. Confidentiality of Therapy Information

As healthcare professionals, we are bound by strict confidentiality and ethical standards.

Client information is:

• Kept confidential and secure
• Only shared with consent
• Shared without consent only when legally required, such as:
  • Risk of harm to the client or others
  • Court orders or legal obligations
  • Child protection concerns

4. Website Data & Cookies

Our website may automatically collect limited technical data such as:

• Browser type
• Device type
• Pages visited
• General location (city/country)

This helps us improve website performance and user experience. Cookies may be used to improve functionality. You can disable cookies in your browser settings.

5. How We Protect Your Information

We take reasonable steps to protect your personal data through:

• Secure email and communication channels
• Password-protected systems
• Restricted access to client records
• Confidential handling of therapy documentation

However, no online transmission can be guaranteed 100% secure.

6. Third-Party Services

Our website may link to:

• Google Maps
• WhatsApp
• Email services

These platforms have their own privacy policies. We are not responsible for how third-party services manage your data.

7. How Long We Keep Information

We retain personal and therapy records only as long as:

• Required for clinical care
• Required by professional and legal standards

After this period, records are securely deleted or archived.

8. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of incorrect information
• Withdraw consent to communication
• Request deletion of personal data (where legally permissible)

To request any of the above, contact us via email at info@bridgewaytherapy.co.ke

9. Children's Privacy

For children under 18, information must be provided by a parent or legal guardian. We do not knowingly collect information from minors without guardian consent.

10. Contact Us

If you have questions about this Privacy Policy, please contact:

Bridgeway Integrated Therapy
Greenhouse Mall, Ngong Road
Nairobi, Kenya
Email: info@bridgewaytherapy.co.ke
Phone: +254 123 456 789

11. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.